Shipping & Returns

Everything you need to know about delivery, tracking, returns, and refunds.

01

Shipping

Shipping Cost

We offer free shipping on all orders unless otherwise stated on the product or checkout page.

Estimated Delivery

Standard delivery typically takes 5–11 business days after shipment. Actual times may vary by destination, customs processing, and carrier performance.

Order Processing

Orders are processed after successful payment. For vehicle-specific products, shipment may be delayed if compatibility confirmation is required.

Order Tracking

Tracking information will be provided once your order has shipped. Updates may take time to appear depending on the carrier.

International Shipping

We ship internationally. Delivery timing, customs processing, and local handling may vary by destination country.

Shipping Delays

Delays may occasionally occur due to customs inspections, carrier issues, severe weather, public holidays, or address verification problems.


02

Returns & Refunds

Return Window

Eligible items may be returned within 7 days of delivery.

Return Eligibility

Items must be in original condition with original packaging and accessories. Products damaged by misuse, improper installation, or unauthorized modification are not eligible.

Compatibility Notice

Many products are vehicle-specific. Please verify compatibility before purchase. Contact our support team for assistance before ordering.

Non-Returnable Situations

Returns are not accepted for damage caused by improper installation, vehicle electrical faults unrelated to the product, or products modified after delivery.

Return Shipping Cost

Customers are responsible for return shipping costs unless otherwise stated.

Refund Processing

Refunds are typically processed within 3–5 business days after the returned item has been received and inspected.


03

How to Request a Return

Contact our support team with your order number and reason for return. We will respond within 1 business day.

Emailservice@novemtronauto.com
Phone / WhatsApp / WeChat+86 13641404648
Business HoursMonday – Friday, 9:00 AM – 6:00 PM (China Time)