Warranty Policy
We stand behind the quality of our products. All Novemtron Auto products are covered by a 24-month limited warranty from the date of delivery.
01
Warranty Coverage by Product
Product Category Warranty Period
Vehicle-Specific Dash Cams 24 Months
Factory-Style Dash Cams 24 Months
Factory-Style Cameras 24 Months
CarPlay Modules 24 Months
TPMS 24 Months
Parking Sensors 24 Months
Xenon Ballasts & LED Modules 24 Months
Headlight Dust Covers 24 Months
02
What Is Not Covered
Damage caused by non-professional or improper installation
Damage caused by vehicle electrical faults or unrelated component failures
Incorrect compatibility selection by the buyer without prior verification
Misuse, unauthorized modification, or unauthorized repair
Normal wear and cosmetic damage
Damage resulting from failure to follow installation or usage guidelines
TPMS sensor battery depletion due to normal usage
CarPlay issues caused by vehicle software updates or incompatible third-party apps
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How to Make a Warranty Claim
Contact our support team with the following information and we will respond within 1 business day:
Your order number
Product name and description of the issue
Photos or video showing the defect or malfunction
Vehicle brand, model, year and trim (if applicable)
04
Contact Us
Emailservice@novemtronauto.com
Phone / WhatsApp / WeChat+86 13641404648
Business HoursMonday – Friday, 9:00 AM – 6:00 PM (China Time)