Compliance Information
Compliance Information
Last Updated: May 16, 2026
This page provides general business, customer support, privacy, and product information related to Novemtron Auto.
Novemtron Auto focuses on automotive electronics and headlight-related products for international customers, including vehicle-specific dash cams, xenon ballasts, LED modules, dust caps, and related automotive accessories.
Company Information
Company Name:
Shenzhen Southern Intelligent Technology Co., Ltd.
Website:
novemtronauto.com
Email:
service@novemtronauto.com
Phone / WhatsApp / WeChat:
+86 13641404648
Address:
Room 303, Building A2, Fuying Second Industrial Zone
No.36 Jianan Road, Zhancheng Community
Fuhai Street, Bao'an District
Shenzhen, Guangdong Province, China
Postal Code: 518103
Business Hours:
Monday – Friday, 9:00 AM – 6:00 PM (China Time)
European Union Customer Information
For customers in the European Union, applicable product safety contact information is available where relevant.
EU Responsible Person:
L5 Projektbau GmbH
Bavaria, Schwabhausen, Industriestr. 4, D-99869, Germany
Email: nenenem@mail.com
Phone: +49-17673817997
For additional product safety information, please refer to our EU Product Safety Information page where applicable.
Product Scope
Our current product range includes:
- Vehicle-specific dash cams
- Xenon ballasts
- LED modules
- Dust caps
- Related automotive electronics and headlight parts
Product details, compatibility notes, included accessories, specifications, and installation requirements may vary by product listing.
Product Information Accuracy
We aim to provide accurate product descriptions, compatibility information, product images, installation notes, and customer support information.
Because vehicle configurations may vary by production year, market version, trim level, headlight configuration, and original equipment differences, compatibility verification is strongly recommended before purchase.
Compatibility Support
To assist with compatibility verification, we may request information such as:
- Vehicle make, model, year, and trim
- Photos of the installation area
- Photos of existing modules or components
- Part number information
- Connector shape or mounting details
- Product link or product reference
Compatibility support is intended to reduce incorrect purchases, but installation results may still depend on vehicle condition, existing systems, installation quality, and related vehicle components.
Order, Shipping, and Returns
Orders, shipping, returns, refunds, and customer support are handled according to the policies published on our website.
Eligible returns may be accepted within 7 days of delivery. Customers are responsible for return shipping costs unless otherwise stated. Refunds are typically processed within 3–5 business days after returned items are received and inspected.
Please refer to our Return & Refund Policy and Shipping Policy for full details.
Privacy and Data Handling
We collect and process customer information as necessary to operate our store, process orders, verify compatibility, provide support, arrange shipping, and improve website functionality.
This may include contact information, shipping details, vehicle information provided by customers, compatibility support details, order history, and website usage information.
For full details, please refer to our Privacy Policy and Your Privacy Choices pages.
Customer Support
Customers may contact us for assistance with:
- Product selection
- Compatibility verification
- Installation questions
- Order support
- Shipping assistance
- Warranty-related support
- Returns and refund questions
To help us assist efficiently, customers are encouraged to provide relevant order details, vehicle information, product references, photos, or part numbers where applicable.
Product Safety Information
Customers should review product descriptions, compatibility information, installation notes, and product safety guidance before purchase or installation.
Automotive electronic products should be installed correctly and handled carefully. Professional installation is recommended where appropriate.
Policy Updates
We may update this page from time to time to reflect changes in business operations, product scope, support processes, or website policies.
Any updates will be reflected on this page with the revised "Last Updated" date.
Contact Us
If you have questions regarding our products, policies, compatibility verification, or customer support, please contact us:
Email: service@novemtronauto.com
Phone / WhatsApp / WeChat: +86 13641404648
Shenzhen Southern Intelligent Technology Co., Ltd.
Room 303, Building A2, Fuying Second Industrial Zone
No.36 Jianan Road, Zhancheng Community
Fuhai Street, Bao'an District
Shenzhen, Guangdong Province, China
Postal Code: 518103