Privacy policy

Privacy Policy

Last Updated: May 16, 2026

This Privacy Policy explains how Shenzhen Southern Intelligent Technology Co., Ltd. ("we", "our", or "us") collects, uses, and shares personal information when you visit or make a purchase from Novemtron Auto.

This policy applies to website visitors, customers, and users interacting with our website, products, and customer support services.

Information We Collect

Information You Provide Directly

We may collect information you provide directly, including:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order details
  • Payment-related information processed through payment providers
  • Customer service communications
  • Vehicle information or product compatibility details you provide
  • Photos or installation-related images you provide for compatibility support

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Website interaction data
  • Cookies and similar technologies
  • Referring website or traffic source information

Information from Third Parties

We may receive information from third-party service providers involved in website operation, payment processing, logistics, analytics, or advertising support.

How We Use Information

We may use personal information to:

  • Process and fulfill orders
  • Provide shipping and order updates
  • Provide customer support
  • Assist with product compatibility verification
  • Respond to inquiries and service requests
  • Improve website functionality and customer experience
  • Support fraud prevention and website security
  • Provide marketing communications where permitted
  • Comply with legal obligations

Cookies and Similar Technologies

Our website may use cookies, tracking technologies, and similar tools to support website functionality, analytics, personalization, and advertising-related features.

You can manage cookie preferences through your browser settings or applicable privacy controls where supported.

Advertising and Analytics

We may use advertising or analytics partners to help understand website traffic, improve marketing performance, and provide relevant advertising experiences where applicable.

Certain privacy choices may be available depending on your location and browser settings.

How Information May Be Shared

We may share information where reasonably necessary with service providers such as:

  • Payment processors
  • Shipping and logistics providers
  • Website hosting and technical service providers
  • Analytics or advertising service providers
  • Legal or regulatory authorities where required

We do not sell personal information in the ordinary commercial sense.

International Data Transfers

Because we serve international customers, personal information may be processed or transferred across jurisdictions where permitted by applicable law.

Data Retention

We retain personal information for as long as reasonably necessary for order fulfillment, customer support, fraud prevention, legal compliance, dispute handling, and legitimate business purposes.

Your Privacy Rights

Depending on your location and applicable law, you may have rights relating to your personal information, which may include:

  • Access to your personal information
  • Correction of inaccurate information
  • Deletion requests where permitted
  • Restriction of certain processing activities
  • Objection to certain processing activities
  • Withdrawal of consent where applicable

To make a privacy-related request, please contact us using the contact details below.

Children’s Privacy

Our website and products are not intended for children, and we do not knowingly collect personal information from children.

Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of third-party websites.

Policy Updates

We may update this Privacy Policy from time to time.

Changes will be reflected by updating the "Last Updated" date on this page.

Contact Us

If you have questions about this Privacy Policy or privacy-related requests, please contact us:

Email: service@novemtronauto.com

Phone / WhatsApp / WeChat: +86 13641404648

Shenzhen Southern Intelligent Technology Co., Ltd.
Room 303, Building A2, Fuying Second Industrial Zone
No.36 Jianan Road, Zhancheng Community
Fuhai Street, Bao'an District
Shenzhen, Guangdong Province, China
Postal Code: 518103