Refund Policy
Return & Refund Policy
At Novemtron, we want you to shop with confidence. If you need to request a return, please review the policy below.
Return Period
Eligible items may be returned within 7 days of delivery.
Return Eligibility
To be eligible for return, products must meet the applicable return conditions:
- Items should be returned in original condition whenever applicable
- Original packaging, accessories and included components should be returned where applicable
- Products showing physical damage caused by misuse, improper installation or unauthorized modification are not eligible
Compatibility Notice
Because many automotive electronic products are vehicle-specific or part-specific, customers are strongly encouraged to verify compatibility before purchase.
For compatibility assistance, please contact our support team before ordering.
Non-Return Situations
- Damage caused by improper installation
- Vehicle-related electrical faults unrelated to the supplied product
- Products intentionally modified or altered after delivery
Return Shipping
Customers are responsible for return shipping costs unless otherwise stated.
Refund Processing
Refunds are typically processed within 3–5 business days after the returned item has been received and inspected.
How to Request a Return
Please contact our support team with your order number and reason for return:
Email: service@novemtronauto.com