Privacy Policy

Privacy Policy

Last Updated: May 16, 2026

This Privacy Policy explains how Shenzhen Southern Intelligent Technology Co., Ltd. ("we", "our", or "us") collects, uses, stores, and shares your personal information when you visit novemtronauto.com (the "Website"), interact with our services, or purchase automotive products from our store.

Our product offerings may include vehicle-specific dash cams, automotive lighting electronics, replacement headlight parts, xenon ballasts, LED modules, dust caps, and related automotive accessories.

This policy applies to website visitors, customers, and users who interact with our services.

Policy Updates

We may update this Privacy Policy from time to time to reflect business changes, operational updates, legal requirements, or service improvements. Any updates will be posted on this page with the revised "Last Updated" date.

Information We Collect

To provide products, customer support, compatibility verification, and order fulfillment, we may collect the following information.

Information You Provide Directly

Contact Information

  • Name
  • Shipping address
  • Billing address
  • Email address
  • Phone number

This information is used to process orders, provide support, communicate order updates, and respond to inquiries.

Vehicle Information

  • Vehicle make
  • Vehicle model
  • Vehicle year
  • Trim level
  • Product compatibility details

This information helps us verify fitment for vehicle-specific products.

Compatibility Verification Information

  • Photos of installation areas
  • Photos of existing components
  • Part numbers
  • Connector images
  • Product reference details

This information is used to assist with product compatibility verification and support.

Payment Information

Payment information is processed by third-party payment providers such as PayPal, Stripe, Shop Pay, and other payment service providers. We do not directly store full payment card information on our systems.

Account Information

  • Username
  • Password
  • Order history
  • Account preferences

Automatically Collected Information

When you use the Website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Website interaction data
  • Referral source
  • Access timestamps

Cookies & Tracking Technologies

We may use cookies, pixel tags, analytics tools, and session tracking technologies to maintain website functionality, remember preferences, improve website performance, analyze usage behavior, and support marketing and advertising activities.

You can control cookies through your browser settings. Disabling cookies may affect certain website functions.

Information from Third Parties

We may receive information from trusted service providers, including payment processors, shipping carriers, fraud prevention providers, advertising platforms, and analytics providers.

How We Use Your Information

  • Process and fulfill orders
  • Verify product compatibility
  • Provide customer service
  • Respond to support requests
  • Send order confirmations and updates
  • Process refunds where applicable
  • Prevent fraud and unauthorized transactions
  • Improve website functionality
  • Analyze business performance
  • Comply with legal obligations

Marketing Communications

If you subscribe to marketing communications, we may send product updates, promotional offers, store announcements, or service notifications. You may unsubscribe at any time using the unsubscribe link or by contacting us.

Data Sharing

We may share information with service providers where necessary to operate our business, including payment processors, shipping carriers, hosting providers, email service providers, fraud detection providers, and analytics services.

We do not sell your personal information to third parties.

International Data Transfers

Because we operate internationally, your information may be processed or transferred across jurisdictions. Reasonable safeguards are used where applicable.

Data Retention

We retain personal information only as reasonably necessary for order fulfillment, customer support, legal compliance, tax obligations, fraud prevention, and operational recordkeeping. Retention periods may vary depending on legal or operational requirements.

Data Security

We implement reasonable technical and organizational measures to protect personal information, including secure website protocols, access controls, payment processor security standards, and internal data handling controls.

However, no online transmission or storage system can be guaranteed to be completely secure.

Your Rights

Depending on applicable law, you may have rights including:

  • Access to your personal information
  • Correction of inaccurate information
  • Deletion requests
  • Restriction of processing
  • Objection to certain processing
  • Data portability where applicable
  • Withdrawal of consent where processing relies on consent

To make a request, contact us using the details below.

Children's Privacy

Our website and services are not intended for children under 16. We do not knowingly collect personal information from children.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. Please review their privacy policies separately.

Contact Information

If you have questions about this Privacy Policy or wish to contact us regarding your personal information:

Shenzhen Southern Intelligent Technology Co., Ltd.

Email: service@novemtronauto.com

Phone / WhatsApp / WeChat: +86 13641404648

Address:
Room 303, Building A2, Fuying Second Industrial Zone
No.36 Jianan Road, Zhancheng Community
Fuhai Street, Bao'an District
Shenzhen, Guangdong Province, China

Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (China Time)