Shipping Policy

Shipping Policy

Last Updated: May 16, 2026

Novemtron Auto is committed to delivering automotive electronics and headlight-related products as efficiently and transparently as possible.

Shipping Coverage

We ship internationally to supported destinations.

Shipping availability may vary depending on destination country, local logistics restrictions, customs requirements, and carrier availability.

Shipping Cost

We offer free shipping on orders unless otherwise stated on the product page or checkout page.

Estimated Delivery Time

Standard delivery typically takes approximately 5–11 business days.

Actual delivery times may vary depending on destination, customs processing, carrier performance, weather conditions, local holidays, or other logistics-related factors.

Order Processing

Orders are processed after successful payment confirmation.

Processing time may vary depending on product type, compatibility verification requirements, order volume, or special order circumstances.

If additional compatibility confirmation is required for vehicle-specific or part-specific products, shipment may be delayed until the required information is confirmed.

Order Tracking

Once your order has shipped, tracking information will be provided where available so you can monitor shipment progress.

Tracking updates may take time to appear depending on the shipping carrier.

International Shipping

We serve international customers.

Delivery timing, customs processing, import procedures, and local delivery handling may vary by destination country.

For tax and customs-related information, please refer to our Tax Policy.

Shipping Delays

Delivery delays may occasionally occur due to circumstances outside our direct control, including:

  • Customs inspections
  • Carrier delays
  • Severe weather
  • Public holidays
  • Logistics disruptions
  • Address verification issues

Incorrect Shipping Information

Please ensure your shipping address and contact information are accurate before completing checkout.

We are not responsible for delays or delivery issues caused by incorrect customer-provided shipping information.

Return Shipping

Customers are responsible for return shipping costs unless otherwise stated.

For return eligibility and refund processing details, please refer to our Return & Refund Policy.

Contact Us

If you have shipping-related questions, please contact us:

Email: service@novemtronauto.com

Phone / WhatsApp / WeChat: +86 13641404648

Shenzhen Southern Intelligent Technology Co., Ltd.
Room 303, Building A2, Fuying Second Industrial Zone
No.36 Jianan Road, Zhancheng Community
Fuhai Street, Bao'an District
Shenzhen, Guangdong Province, China
Postal Code: 518103