Refund policy

Return & Refund Policy

Last Updated: May 16, 2026

At Novemtron Auto, we aim to provide a straightforward return and refund process for eligible orders.

Return Window

Eligible return requests may be submitted within 7 days after delivery.

Return Eligibility

To be eligible for a return, the item must meet the following conditions:

Unused and in original condition
Returned in original packaging
Include applicable accessories or included components where relevant
Supported by proof of purchase or order information

Returns that do not meet these conditions may not be eligible for approval.

Non-Eligible Returns

Returns may not be accepted in situations such as:

Items showing signs of use, installation, damage, or misuse
Return requests submitted outside the 7-day return period
Items returned without prior return approval

How to Request a Return

To request a return, please contact us first with your order details.

Please include:

Order number
Product name or product link
Reason for return
Relevant photos where applicable

Contact information:

Email: service@novemtronauto.com

Phone / WhatsApp / WeChat: +86 13641404648

Return Approval & Instructions

After reviewing your request, we will provide return instructions if the return is approved.

Please do not send items back without prior return approval.

Return Shipping

Customers are responsible for return shipping costs unless otherwise stated.

We recommend using a trackable shipping method for return shipments.

Refund Processing

Once the returned item is received and inspected, approved refunds are typically processed within 3–5 business days.

Refunds are returned to the original payment method used for the purchase.

Please note that payment provider or bank processing times may vary.

Damaged or Incorrect Orders

Please inspect your order upon delivery.

If you receive a damaged item, defective item, or incorrect product, please contact us as soon as reasonably possible so we can review the issue.

Compatibility-Related Notes

For vehicle-specific or part-specific automotive products, compatibility verification before purchase is strongly recommended.

If compatibility assistance was offered prior to shipment, customers should provide accurate vehicle or part information to help reduce incorrect orders.

Need Help?

If you have questions regarding returns or refunds, please contact us: